Service and Repair
Simply 3D Hawaii is proud to announce that we are a service and repair center for every manufacture that we carry. We are currently only providing service and repairs to the models that we carry in our Aiea showroom.
The service and repair inspection fee is $50 for our customers and $100 for non-customers. The inspection fee covers the initial troubleshooting and any fixes that doesn't need to replace a part. If you need an item replaced we will file the warranty claim on your behalf and if we have the spare part in stock, complete the repair at no extra cost to you. If we do not have the spare part in-stock, depending on the manufacture you may have to pay for shipping to Hawaii for the replacement part. If your printer is not under it's warranty period, you will be charged for the replacement part plus shipping if we do not have it in stock.
Specific Models that we will service and repair:
- Asiga Max UV
- Asiga Max X
- Creality Ender 3 v2
- Creality Ender 6
- Creality CR-6SE
- Creality CR-10S Pro v2
- Creality LD-002H
- Creality LD-006 (Coming soon)
- Flashforge Adventure 3
- Flashforge Creator Max
- Flashforge Creator Pro 2
- Flashforge Guider 2S
- Flashforge Inventor 2S
- Intamsys Funmat HT (Coming Dec 2020)
- Intamsys Pro 410 (Coming 2021)
- MakerBot Replicator + (Only warranty claims)
- MakerBot Sketch (Only warranty claims)
- Mosaic Manufacturing Palette 2S and Palette 2SPro (Pending)
- Prusa MK3S
- Raise 3D E2
- Raise 3D Pro2
- Raise 3D Pro2+
- XYZ Printing PartPro120 xP
- XYZ Printing PartPro150 xP
- XYZ Printing mfgPro230 (Coming 2021)
- XYZ Printing PartPro300 xT
Q: What training has your technicians received?
A: Most of our staff received training directly from XYZ Printing (Professional) at their San Diego training facility and for Raise 3D at their LA office in November of 2020. For Asiga, Creality, Flashforge and Intamsys we received training online from their after-sales department and have direct contact to their repair technicians for on-going support.
Q: Do you offer extended warranty?
A: Currently, Flashforge 3D printers and Prusa Mk 3 with LDO upgrades that we sell are the only printers we are offering an extended warranty on.